Privacy Policy2025-09-04T14:37:35-07:00

Privacy Policy

PRIVACY POLICY

Effective Date: 09/04/25
Last Updated: 09/04/25

OVERVIEW

Urban Design respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

INFORMATION WE COLLECT

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Fill out our website contact form
  • Submit information through our Meta (Facebook/Instagram) lead forms
  • Request quotes or consultations
  • Sign up for our newsletter or updates

Specific information we collect includes:

  • Name (first and last)
  • Email address
  • Phone number
  • Home/project address
  • Project details and requirements
  • Timeline and budget information

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website information
  • Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide Services: Respond to your inquiries, provide quotes, and deliver requested services
  • Communication: Contact you about your projects, send updates, and follow up on leads
  • Business Operations: Process transactions, maintain records, and manage client relationships
  • Marketing: Send promotional materials and project updates (with your consent)
  • Website Improvement: Analyze website usage and improve user experience
  • Legal Compliance: Comply with applicable laws and protect our legal rights

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information with:

Service Providers

Third-party vendors who assist with:

  • Email marketing platforms
  • Customer relationship management (CRM)
  • Website hosting and analytics
  • Payment processing
  • Project subcontractors (when necessary for service delivery)

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure user safety
  • Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

DATA SECURITY

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Our security measures include:

  • Secure servers and encrypted data transmission
  • Limited access to personal information
  • Regular security assessments
  • Employee training on data protection

YOUR RIGHTS AND CHOICES

Access and Control

You have the right to:

  • Access your personal information we have collected
  • Update or correct inaccurate information
  • Delete your personal information (subject to legal requirements)
  • Opt-out of marketing communications

Communication Preferences

  • Email: Unsubscribe links are included in all marketing emails
  • Phone: Request to be removed from our calling lists
  • Text Messages: Reply STOP to opt-out of text communications

COOKIES AND TRACKING

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Deliver targeted advertising

You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Generally, we keep contact information for active marketing purposes for up to 3 years from last contact, unless you request deletion sooner.

CHILDREN’S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination

To exercise these rights, contact us using the information below.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending email notifications for significant changes

CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact us.

For privacy-specific inquiries, please include “Privacy Policy” in your subject line.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Urban Design through our website and related services.

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